Frequently Asked Questions and Answers

This section will answer most of your questions regarding Legacy Graduation Grant Awards and Legacy Graduation Attire products.  We appreciate you emailing us your questions so we can keep our FAQ page informative and up-to-date.  It is our business practice to answer emails within 24 hours.

Not finding the information you're looking for here or need a quick answer?  Click on our LIVE CHAT icon at the top of the page and chat with a Graduation Support Team Member or call us at (800) 713-9887.

  • What is a Legacy Graduation Grant?
  • Who is eligible for a Legacy Graduation Grant?
  • How do I apply for a Legacy Graduation Grant?
  • What is the deadline to apply for a Legacy Graduation Grant?
  • Who do I contact if I have a question about the Legacy Graduation Grant?
  • How can I contact Legacy Graduation Attire?
  • How will I be notified of my Legacy Graduation Grant Award?
  • What colors are available for the Graduation Caps and Gowns?
  • What should I do if my graduation color(s) is not listed on your web site?
  • What colors are available for the Graduation Tassel?
  • Do the Graduation Tassels have a year date charm attached?
  • What is the length of the Graduation Tassel?
  • How do I measure the student?
  • Do I need to measure each student's head for the Graduation Cap?
  • What colors are available for Graduation Stoles, Hoods and Honor Cords?
  • What color of imprint is on the Imprinted Graduation Stoles?
  • What are the standard imprints on the Imprinted Graduation Stoles?
  • Is there a set up charge for custom imprinting on Graduation Stoles?
  • How do I place an order?
  • What are my payment options?
  • Can I change my order once I have submitted it?
  • Where can I get a Change Of Order Request form?
  • I don't need as many items as I ordered. Are refunds issued on orders?
  • How long will it take to receive my order?
  • Can I track my order once it has been shipped?
  • Will my email address remain private?
  • What is a Legacy Graduation Grant?
    The Essential Graduation Grant Award is guaranteed and is awarded for four years, when used consecutively.  The Graduation Accessories Grant Awards and the Shipping & Handling Grant Awards are awarded on a first-come, first serve basis.  Submit your online Grant application early so you can be considered for all three awards. 
     
    Essential Graduation Grant Awards – amounts are awarded for the Essential Graduation Packages that include the Graduation Cap & Gown, Graduation Tassel with Year Date Charm, two Graduation Announcements and one Graduation Diploma.  The awardee has the option to have the free Graduation Diplomas personalized and graduation ceremony details printed in the free Graduation Announcements.
     
    Graduation Accessories Grant Awards – amounts are awarded for all Graduation Accessories, such as, Graduation Stoles, Graduation V Neck Hoods, Graduation Souvenir Tassels, Graduation Honor Cords, Graduation Medallions, Graduation T-Shirts, etc.  This Grant Award may also be applied toward Custom Imprint Graduation Stoles.
     
    Shipping & Handling Grant Awards – amounts are awarded toward the shipping & handling charges for all Graduation items.
     
    Additional details pertaining to the grants can be found at the bottom of the online Grant Application form.  Click here to apply for a Legacy Graduation Grant today. 

    Who is eligible for a Legacy Graduation Grant?

    All private and public schools and organizations are eligible for a Legacy Graduation Grant.  These organizations include:

    • Day Care
    • Head Start
    • Preschool
    • PreKindergarten
    • Kindergarten
    • Elementary School (Grades 1 - 5)
    • Middle School (Grades 6 - 8)
    • High School (Grades 9 - 12)

    The Essential Graduation Package Grant Award is guaranteed to all applicants.  Both the Graduation Accessories Grant Award and the Shipping & Handling Grant Award are on a first-come, first-serve basis.  Click here to apply for a Legacy Graduation Grant today.


    How do I apply for a Legacy Graduation Grant?

    All candidates must apply online on or before December 31, 2009 to qualify for a Legacy Graduation Grant.  Click here to apply for your Legacy Graduation Grant today.


    What is the deadline to apply for a Legacy Graduation Grant?

    The deadline to apply for a Legacy Graduation Grant is December 31, 2009.  This is a firm deadline and our Grant Administrator will not extend the deadline or review Grant Applications received after this deadline.  Click here to apply for a Legacy Graduation Grant today.


    Who do I contact if I have a question about the Legacy Graduation Grant?

    Contact Kiptyn Chancellor, our Grant Administrator, for any questions you have pertaining to the Legacy Graduation Grant application process.  We ask that you please submit your questions via email since we receive numerous applications each day.  It is Legacy Graduation Attire's business practice to answer emails within 24 hours.  Click here to email Kiptyn Chancellor.

    We also encourage you to use our LIVE CHAT feature located in the upper left-hand corner of our website.  If a Graduation Support Team Member is not online during your visit, you may also leave an email message by clicking the LIVE CHAT icon.

    We realize from time-to-time you need an immediate answer.  If this is the case, please call (800) 713-9887.  Kiptyn might not always be available to speak with you but all of our Graduation Support Team Members will be able to assist you.

    Click here to apply for a Legacy Graduation Grant today.


    How can I contact Legacy Graduation Attire?

    Please visit our Contact Us page to view our contact information.  Here you will find our email address, telephone and fax numbers and physical mailing address.  

    Also, you may chat with a member of the Graduation Support Team by clicking the LIVE CHAT icon located in the upper left-hand corner of our web site.  If a "Live" team member is not available during your visit, please feel free to send an email via the LIVE CHAT offline icon.


    How will I be notified of my Legacy Graduation Grant Award?

    All Legacy Graduation Grant Award letters are sent via email to the email address provided on the Grant Application Form.  It is our goal to review and inform you of your award(s) within 72 hours.


    What colors are available for the Graduation Caps and Gowns?

    We manufacture our Graduation Caps and Gowns in twelve standard colors:

    • Black
    • Emerald Green
    • Forest Green
    • Gold (Bright) 
    • Maroon
    • Navy Blue
    • Pink
    • Purple
    • Red
    • Royal Blue
    • Sky Blue
    • White


    We also manufacture additional colors as needed by our customers.  Please
    contact us if you require a color that is not listed above.  Include your color request and quantity needed in your email. 


    What should I do if my graduation color(s) is not listed on your web site?

    Don't despair.  Oftentimes we can manufacture your color(s) with the production of our High School Graduation Caps, Gowns and Tassels.

    If your graduation color(s) is not listed, send us an email requesting your color(s) and quantity needed.  Include both your Cap & Gown color request and Graduation Tassel color request.

    We will review your request and notify you promptly if we can manufacture your required color(s).  Typically, we can offer the special request near the same prices quoted on our web site for our standard colors.


    What colors are available for the Graduation Tassel?

    Graduation Tassels are available in solid colors and two-color or three-color combinations.  The standard colors listed below can be used in any combination.

    • Black
    • Emerald Green
    • Forest Green
    • Gold (Bright)
    • Maroon
    • Navy Blue
    • Pink
    • Purple
    • Red
    • Royal Blue
    • Sky Blue
    • White

    Please
    contact us if the color(s) you require is not listed above.

    Do the Graduation Tassels have a year date charm attached?

    Yes, all Graduation Tassels have an attached year date charm.


    What is the length of the Graduation Tassel?

    The Graduation Tassel is 5" long for the following schools / organizations:

    • Day Care
    •  Head Start
    • Preschool
    • PreKindergarten
    • Kindergarten
    • Elementary School (Grades 1 - 5)

    •  Home Schools that fall within the above categories

    The Graduation Tassel is 9" long for the following schools / organizations

    • Middle School (Grades 6 - 8)
    • High School (Grades 9 - 12)
    • Home Schools that fall within the above grades

    Souvenir Graduation Tassels are available in the following lengths:

    • 5"
    • 9"


    How do I measure the student?

    Measure the student from head to floor with their shoes on.  You only need to measure the height of the student.  Graduation Caps are designed with a Universal fit so head measurements are not needed.   

    Download and record the student's measurements on the Measurement Form.  The Measurement Form is for your records and will indicate what size to order based on your recorded measurements. 


    Do I need to measure each student's head for the Graduation Cap?

    Head measurements are not needed because the Graduation Cap is designed for a Universal fit and contains an elastic band so the brim is expandable.


    What colors are available for Graduation Stoles, Hoods and Honor Cords?

    We manufacture our Graduation products in twelve standard colors:

    • Black
    • Emerald Green
    • Forest Green
    • Gold (Bright) 
    • Maroon
    • Navy Blue
    • Pink
    • Purple
    • Red
    • Royal Blue
    • Sky Blue
    • White  

    If your graduation color(s) is not listed, send us an email requesting your color(s) and quantity needed.  We will review your request and notify you promptly if we can manufacture your required color(s).  Typically, we can offer the special request near the same prices quoted on our web site for standard colors.


    What color of imprint is on the Imprinted Graduation Stoles?

    We use Black or White lettering on our Imprinted Graduation Stoles, as listed below:

    BLACK LETTERING
    • Gold Stoles
    • White Stoles

    WHITE LETTERING
    • Black Stoles
    •  Emerald Green Stoles
    •  Forest Green Stoles
    •  Maroon Stoles
    •  Navy Blue Stoles
    •  Pink Stoles
    •  Purple Stoles
    •  Red Stoles
    •  Royal Blue Stoles
    •  Sky Blue Stoles


    What are the standard imprints on the Imprinted Graduation Stoles?

    Standard imprints are as follow:

    • 2010 (Year Date)
    • Honor
    • Salutatorian
    • Valedictorian
    • President
    • Vice President
    • Secretary
    • Treasurer


    Is there a set up charge for custom imprinting on Graduation Stoles?

    There is no setup charge if your minimum Customized Graduation Stole order is 12 or more pieces.

    There is a $25 setup charge for custom imprinting on Graduation Stoles if your minimum order is less than 12 stoles.  The $25 setup charge is billed after the customer has proofed and approved the typeset.

    Email, mail or FAX us your customized imprint request.  Sorry, we cannot take phone order requests.  We must have a written form of communication to assure accuracy of the order.


    How do I place an order?

    Please view our HOW TO PLACE AN ORDER page for ordering details.  Legacy Graduation Attire offers four order options:

    ONLINE
    • Order online 24 hours a day 7 days a week
    • Requires a credit card,  debit card or PayPal account
      Click here to download forms to help you with the ordering process
       
    FAX
    • FAX your order 24 hours a day 7 days a week to (888) 380-4494 
    • Requires credit or debit card information included on the order form
    • Our FAX line is available 24/7!  All faxes are directed to our secure online FAX line so you can rest assured that your information remains confidential.
    • Click here to download measurement and order forms required 
    EMAIL
    • Email your order 24 hours a day 7 days a week to LegacyGraduation@AOL.com
    • Attach your completed order form to an email
    • Requires credit or debit card information included on the order form
    • Click here to download measurement and order forms required 
    MAIL
    • Mail your order with an enclosed check / money order or credit or debit card information included on the order form.  If purchasing by check, please include only one (1) check.  We do not accept individual checks for each order. 
    • Click here to download measurement and order forms
    Legacy Graduation Attire
    Attn:  Order Processing
    1512 N 19th St
    Terre Haute, IN 47807
     
    Sorry, we do not accept telephone orders.  Written communication assures the quality of the processing of your order. 

    What are my payment options?

    Legacy Graduation Attire accepts the following methods of payment:

    1.  Credit Card
    • VISA
    • MasterCard
    • Discover
    • American Express
     2.  Organization or personal check made payable to Legacy Graduation Attire
    • Your check must be imprinted and have current address information
    • If you have a PO Box address printed on your check, please write your street address somewhere on the check
    • Returned checks are subject to a service charge of $35 or the maximum allowed by law.  Collection costs and all penalties permitted by law will also be assessed.
    • We may electronically collect check amount, returned checks, service charges and other applicable charges
    3.  Cashier's check or money order payable to Legacy Graduation Attire 
     
    4.  PayPal when ordering online
     
    Payment information for Group Orders:
     
    Legacy Graduation Attire accepts all the above listed payment options for group orders.  If ordering as a group, please pay with a single check, money order or credit card.

    Can I change my order once I have submitted it?

    Absolutely!  It is just as important to us as it is to you that everything goes smoothly for your graduation celebration. You will be required to submit a Change Of Order Request form on or before April 1, 2010.

    Click here to download a Change Of Order Request form. 

    Sorry, change requests cannot be taken over the telephone.  We must have a form of written communication to assure  accuracy in processing your order.


    Where can I get a Change Of Order Request form?

    Click here to download a Change Of Order Request form.

    The deadline for submitting a Change Of Order Request is April 1, 2010.  Please complete the necessary form and email it to LegacyGraduation@AOL.com, mail or FAX the completed form to (888) 380-4494.  Credit card or debit card information must be included on the form if additional funds are required for your change request.

    If additional funds are being purchased with a check or money order, you may mail the completed form with your remittance to:

    Legacy Graduation Attire
    Attn: Change Order Request
    1512 N 19th St
    Terre Haute, IN 47807

    Sorry, change order requests cannot be taken over the telephone.  We must have a form of written communication to assure  accuracy in processing your order.


    I don't need as many items as I ordered. Are refunds issued on orders?

    Sorry, we do not issue refunds on orders where the payment has already been processed.  However, we do issue a credit to your account that will be applied to your next purchase.


    How long will it take to receive my order?

    All orders are shipped according to your "date needed by" information submitted to Legacy Graduation Attire. The delivery time is typically three - five business days once the order has been shipped.


    Can I track my order once it has been shipped?

    Yes.  You can track your order once it has been shipped from our facility.  All orders are shipped via UPS.  You will receive an email the day that UPS picks up your order.  This email will contain your UPS tracking number and you can follow the shipping process by visiting www.UPS.com and inputting your tracking number.


    Will my email address remain private?

    Yes.  Legacy Graduation Attire does not share, rent or sell our customer's email addresses.


    Thank you for visiting LegacyGraduationAttire.com!

    (800) 713-9887